TERMS OF SERVICE

Last updated: 23 October 2026

OVERVIEW

Welcome to TogetherBoxStudio.

Throughout these Terms, the terms "we", "us" and "our" refer to TogetherBoxStudio.

TogetherBoxStudio operates this website and online store, including all related information, content, products and services (the "Services"). Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products to you.

By accessing or using our website, placing an order or otherwise using our Services, you agree to be bound by these Terms of Service together with our Privacy Policy and other policies referenced on this website.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree that all information you provide when placing an order is accurate and complete.

You are responsible for maintaining the confidentiality of your account information.

2. Products

We make every effort to display our products as accurately as possible.

However:

• colours may vary depending on your screen settings;
• photographs are for illustration purposes;
• sizes may vary slightly.

Many of our products are handmade, hand-finished or produced in small batches. Slight variations in colour, texture, size, stitching or finish are natural characteristics of handmade and artisan products and should not be considered defects.

We reserve the right to:

• modify product descriptions;
• discontinue products;
• limit quantities;
• refuse orders where necessary.

3. Orders

Placing an order constitutes an offer to purchase.

Orders are only accepted once payment has been successfully processed and we have sent an order confirmation.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• pricing errors
• suspected fraud
• stock availability
• incorrect information supplied

Returns are governed solely by our Refund Policy.

4. Pricing & Payment

All prices are shown in Pounds Sterling (£ GBP) unless otherwise stated.

Prices may change without notice.

Unless otherwise stated, prices do not include customs duties, import taxes or local charges that may apply in your country.

Customers are responsible for ensuring payment details are correct and authorised.

5. Shipping & Delivery

Estimated delivery times are provided for guidance only.

Delivery estimates may be affected by:

• Royal Mail or courier services;
• customs inspections;
• weather;
• industrial action;
• circumstances beyond our reasonable control.

For consumer orders, the goods remain our responsibility until they come into your physical possession, or that of a person you nominate to receive them. If you independently commission a carrier that we have not offered as a delivery option, the applicable legal rules on transfer of risk will apply. If your parcel is lost or damaged in transit, please contact us so that we can investigate and arrange an appropriate remedy in accordance with your statutory rights.

For full details please see our Shipping Policy.

6. Intellectual Property

All content on this website, including:

• logos
• product images
• text
• graphics
• designs
• product descriptions
• photographs

is the property of TogetherBoxStudio or its licensors and is protected by copyright and intellectual property laws.

No material may be copied, reproduced or distributed without our written permission.

7. Third-Party Tools

Our website may include tools or services provided by third parties.

We provide these "as is" without warranties and are not responsible for their operation.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, products or services offered by those websites.

9. Shopify Platform

Our online store is powered by Shopify.

However, all purchases are made directly with TogetherBoxStudio.

Shopify is not responsible for products sold through this website.

10. Privacy

Your use of this website is governed by our Privacy Policy.

We collect and process personal information in accordance with UK data protection legislation.

Please read our Privacy Policy for full details.

11. Customer Reviews & Feedback

If you submit reviews, comments, photographs or other feedback, you grant TogetherBoxStudio permission to display and use that content for marketing and business purposes.

You confirm that:

• you own the content you submit;
• it does not infringe third-party rights;
• it is truthful.

12. Errors & Omissions

Occasionally our website may contain typographical errors or inaccuracies.

We reserve the right to correct any errors and cancel affected orders where necessary.

13. Acceptable Use

You agree not to use this website:

• unlawfully;
• fraudulently;
• to infringe intellectual property;
• to upload viruses or malicious software;
• to interfere with website security;
• to scrape or copy website content without permission.

We reserve the right to suspend access if these Terms are breached.

14. Automated Access

Automated software, bots or AI agents must not access or interact with this website in a manner that interferes with our Services.

15. Termination

We may suspend or terminate access to our Services at any time where these Terms have been breached.

16. Disclaimer

To the fullest extent permitted by law, all products and services are provided "as available".

Nothing in these Terms limits your statutory rights under UK consumer law.

17. Limitation of Liability

To the maximum extent permitted by law, TogetherBoxStudio shall not be liable for indirect, incidental or consequential damages arising from use of this website or products purchased through it.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

18. Indemnity

You agree to indemnify TogetherBoxStudio against claims arising from your misuse of this website or breach of these Terms.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy and Shipping Policy, constitute the entire agreement between you and TogetherBoxStudio.

21. Assignment

We may transfer our rights under these Terms.

You may not assign your rights without our written consent.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Changes to These Terms

We reserve the right to update these Terms at any time.

The latest version will always be published on this page.

Continued use of our website constitutes acceptance of any updated Terms.

24. Contact Information

If you have any questions regarding these Terms, please contact us:

TogetherBoxStudio

📧 togetherboxstudio@outlook.com

Business correspondence address (not for returns):
TogetherBoxStudio
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

This address is for correspondence only. Please do not send product returns to this address. For returns, please contact togetherboxstudio@outlook.com first; we will provide the return instructions and the correct return address by email.