Frequently Asked Questions
Helpful answers, thoughtful support.
We've gathered the questions we're asked most often to help make your shopping experience as smooth as possible.
If you can't find the answer you're looking for, please don't hesitate to get in touch — we'd be delighted to help.
1. How long will my order take to arrive?
Ready-to-ship orders are usually dispatched within 1–3 working days.
Standard UK delivery typically takes 2–3 working days, while Express Delivery usually arrives within 1–2 working days. International delivery times vary depending on the destination and will be shown at checkout.
Made-to-order or personalised items may require a little extra time. Any extended processing time will always be shown on the individual product page.
2. Can I send my order directly as a gift?
Yes.
Many of our customers send gifts directly to friends and family. We never include pricing information inside our parcels, making it easy to send your order straight to the recipient.
3. Do you offer gift wrapping and handwritten gift cards?
Yes.
Most items can be beautifully gift wrapped, and you can also add one of our handwritten greeting cards for £2.90 through The Little Card Project.
Choose from five beautifully designed card styles, and we'll carefully handwrite your personal message before including it with your order.
4. Do you include receipts or prices in the parcel?
No.
We never include prices, invoices or payment information inside our parcels, making it easy to send your order directly as a gift.
5. How do you choose your products?
At TogetherBox Studio, we believe thoughtful gifts begin with thoughtful choices.
We work with talented artisans, small independent studios and designers, alongside offering some handmade pieces.
Not every item is handmade, but every item is carefully chosen for its quality, character and the joy we believe it can bring.
If we wouldn't happily give it to our own family or friends, it simply doesn't become part of our collection.
6. Are your packaging materials recyclable?
Wherever possible, yes.
We aim to use recyclable, biodegradable and responsibly sourced packaging materials, including kraft paper, paper-based tape, recyclable cardboard boxes and biodegradable mailing bags.
While some fragile items may still require additional protective materials for safe delivery, we're always looking for more sustainable packaging solutions.
7. What is your return policy?
We hope you love your order, but if you change your mind, most eligible online purchases can be cancelled within 14 days of receiving your order.
After telling us that you wish to cancel, you normally have a further 14 days to return the item.
Some exclusions apply, including certain personalised or custom-made items. This does not affect your statutory rights if an item is faulty, damaged or not as described.
For full details, please see our Return Policy.
8. What if my order arrives damaged?
We're very sorry if your parcel doesn't arrive in perfect condition.
Please contact us as soon as possible with your order number and a few photos of the item and its packaging. We'll do our very best to resolve the issue quickly.
9. Can I change or cancel my order?
If your order hasn't been dispatched yet, we'll always do our best to help.
Please contact us as soon as possible after placing your order, and we'll let you know what options are available.
10. How can I contact TogetherBox Studio?
The easiest way is through our Contact Us page.
Alternatively, you can email us at togetherboxstudio@outlook.com
Please leave your question and email address, and we’ll follow up by email. We review enquiries on Mondays, Wednesdays and Fridays, 9:00 am–4:30 pm (UK time). You’re welcome to send a message at any time.
Still have a question?
Can't find the answer you're looking for?
Our small team is always happy to help, and we'll do our best to get back to you as quickly as we can.
Get in touch through our Contact Us page — we'd be delighted to help.