Shipping Policy
Thank you for shopping with TogetherBox Studio. We carefully prepare each order and aim to make the journey from our little studio to your door as smooth as possible.
Shipping Charges & Destinations
UK standard delivery: £3.99 for orders below £29; free standard delivery on orders of £29 or more. UK Express delivery is £6.99 where available at checkout. Processing time is additional.
International orders are sent using Royal Mail International Tracked where available. Starting charges in GBP are shown below. The final shipping charge depends on the destination and the items in your order, with an allowance for packaging. Heavier or multi-item orders may cost more.
| Destination | Shipping from (GBP) |
|---|---|
| European Union (excluding Romania) | £12.99 |
| Romania | £17.99 |
| Switzerland & Norway | £14.99 |
| United States | £23.99 |
| Canada | £16.99 |
| Australia | £18.99 |
| New Zealand | £18.99 |
| Hong Kong, Japan, South Korea & Malaysia | £20.99 |
| Singapore | £21.99 |
| United Arab Emirates & Israel | £20.99 |
These shipping charges do not represent an all-inclusive landed price. Any duties or taxes collected at checkout will be shown separately. Please read the customs information below.
If no international shipping option is available for a heavy, bulky or multi-item order, please contact togetherboxstudio@outlook.com before ordering so we can check a suitable service and provide a delivery quote.
Royal Mail currently advises that regional disruption may cause significant delays to deliveries to Israel and the United Arab Emirates. Please allow extra time for these destinations.
Processing & Dispatch
Processing times depend on whether an item is Ready to Ship or Made to Order.
Ready to Ship
Ready-to-ship items are usually prepared and dispatched within 1–3 working days.
Made to Order
Made-to-order items are usually prepared within 15–25 working days before dispatch.
Some particularly detailed or specialist made-to-order pieces may require 4–8 weeks. Where a different lead time applies, this will be clearly stated on the relevant product page.
If your order contains both ready-to-ship and made-to-order items, they may be dispatched together once all items are ready unless otherwise agreed.
Please note that orders are not processed or dispatched on weekends or UK public holidays.
Processing times refer to the time required to prepare your order before dispatch and are separate from the delivery time shown at checkout.
Delivery Estimates
Available delivery methods, estimated delivery times and shipping charges are shown at checkout based on your delivery address and the items in your order.
Delivery estimates begin once your order has been dispatched. They are estimates rather than guaranteed delivery dates unless a particular service is expressly described as guaranteed.
During particularly busy periods, public holidays, severe weather or other circumstances affecting delivery networks, parcels may occasionally take longer to arrive.
UK Delivery
UK orders are dispatched using the delivery service available for your order at checkout. Where tracking is available, tracking information will be provided after dispatch.
Please check your delivery address carefully before completing your order.
International Delivery
Where international delivery is available, shipping options and charges will be shown at checkout.
International delivery times can vary depending on the destination, local postal services and customs processing. Customs procedures may occasionally cause delays outside the normal delivery estimate.
Customs, Duties & Import Charges
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
The way these charges are collected can vary by destination and checkout method. Where duties or taxes are collected at checkout, this will be shown before you complete your purchase. Where they are not collected at checkout, additional charges may be payable on import.
TogetherBox Studio does not control charges imposed by local customs authorities. We recommend checking the rules applicable in your destination country if you are unsure.
Tracking
Where a tracked delivery service is used, tracking details will be sent once your order has been dispatched.
Tracking information may take a little time to update after the parcel has been handed to the delivery provider.
Delayed, Lost or Damaged Parcels
If your parcel appears to be significantly delayed, lost in transit or arrives damaged, please contact us as soon as possible at togetherboxstudio@outlook.com.
We will review the order and, where appropriate, work with the delivery provider to investigate and help resolve the issue.
If an item arrives damaged, please keep the item and its packaging and contact us with photographs where possible, as these may help us investigate the problem.
Nothing in this policy affects your statutory rights.
Incorrect or Incomplete Delivery Addresses
Please make sure your delivery details are complete and accurate before placing your order.
If you notice an error after ordering, please contact us as soon as possible. We will do our best to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the dispatch process.
If a parcel is returned to us because an incorrect or incomplete address was supplied, we will contact you to discuss the available options. Additional postage may be required before the order can be sent again.
Questions About Your Delivery
If you have any questions about processing times, delivery or an existing order, please contact:
TogetherBox Studio
Email: togetherboxstudio@outlook.com
We’ll be happy to help.