Frequently Asked Questions

We've gathered answers to some of the questions we're asked most often. If you can't find what you're looking for, we'd love to hear from you — simply get in touch and we'll be happy to help.

Ready-to-ship items are usually dispatched within 1–3 working days.

Made-to-order items are carefully crafted in small batches and typically arrive within 15–25 working days, including production and delivery.

Each product page clearly states the estimated delivery time, so you'll always know what to expect before placing your order.

Absolutely.

Simply enter the recipient's delivery address at checkout, and we'll send your gift directly to them. We never include pricing information inside our parcels, making them perfect for gifting.

Yes.

We offer optional gift wrapping, along with our Little Card Project, where your personal message is handwritten on a TogetherBox Studio card and included with your gift for an extra thoughtful touch.

Not all of our products are handmade.

Our collection includes carefully curated gifts from talented independent makers, small studios and trusted partners, alongside a small selection of handmade pieces created by us. Every item is chosen with care for its quality, character and charm.

Wherever possible, we choose recyclable, biodegradable and responsibly sourced packaging materials, including paper-based tape, kraft paper and cardboard packaging, to help reduce waste while keeping your gifts beautifully presented.

As our studio grows, we're committed to making our packaging even more sustainable through thoughtful, environmentally conscious choices.

We accept returns on eligible items within 7 days of delivery.

Items must be unused and returned in their original condition. Please note that personalised items and clearance products are non-returnable unless they arrive damaged or faulty.

For full details, please see our Return Policy.

The best way to reach us is by email at togetherboxstudio@outlook.com.

We aim to reply to all enquiries within 2 working days, and every message is read by a real member of our small team.

We'd be delighted to help. If you can't find the answer you're looking for, please get in touch and we'll respond as soon as we can.