Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, please contact us at:

📧 togetherboxstudio@outlook.com

After your return request is reviewed and approved, we will provide you with the return address and detailed return instructions.

Please note:

Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at the email above.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You receive the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials

  • Flammable liquids or gases

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies for return, please contact us.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you may place a new order separately.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer protection laws.

The item must remain:

  • Unused

  • In original condition

  • With tags

  • In original packaging

  • Accompanied by proof of purchase

Refunds

We will notify you once we have received and inspected your return.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 togetherboxstudio@outlook.com